ARTICLE 2 • HR INTELLIGENCE
People Analytics: From Metric to Decision
Why dashboards fail when they do not change a decision.
Principle: AI should increase the quality and speed of human work without quietly taking over high-stakes judgment.
Implementation sequence
- Start with a decision question.
- Define outcomes and leading indicators.
- Combine workforce data with business context.
- Diagnose before predicting.
- Turn findings into an intervention and test the result.
Human + AI boundary
Automate routine work where downside is low and measurement is clear. Use AI for analysis and decision support where it improves evidence. Keep final accountability, empathy, ethical judgment and sensitive people decisions with qualified humans.
What to measure
Cycle timeQualityExperienceAdoptionRiskBusiness outcome